Terms of Service

WP Sync Website Overview

WP Sync offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the “Web site”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. WP Sync reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by WP Sync.

The term ‘https://www.wpsync.com’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Terms Of Use

The use of this website is subject to the following terms of use: Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither WP Sync nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Website on behalf of WP Sync. WP Sync reserves the right to change or discontinue at any time any aspect or feature of the Web site.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

In no event shall WP Sync or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on WP Sync Internet site, even if WP Sync or a WP Sync authorized representative has been notified orally or in writing of the possibility of such damage.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on https://www.wpsync.com which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of https://www.wpsync.com may give rise to a claim for damages from WP Sync and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

WP Sync Copyright Notice

Except for material in the public domain under United States copyright law, all material contained on the Website (including all software, HTML code, Java applets, Active X controls and other code) is protected by the United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Website without the prior consent of the copyright owner.

None of the material contained on WP Sync may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of WP Sync. Violation of this provision may result in severe civil and criminal penalties.

WP Sync Chargeback Policy

  • If you run a chargeback against our company our accounting department will vigorously defend it.
  • At the moment we receive the chargeback we are no longer obligated to perform the services you charged-back, even if we win the chargeback. The time we would have spent on your project will be spent on the chargeback.

WP Sync General Refunds Policy

  • All sales are final.
  • We do not offer refunds for any reason, including you performed the work yourself, you no longer need the work completed, you no longer wish for us to complete the work.
  • In all cases, your purchased service will be held as a credit for future work.

Fix WordPress Issues Refund & Service Policy

The following policies are applicable to our WordPress Ticket service only. All other products and services are covered by the General refunds Policy.

  1. If we attempt to but cannot fix your WordPress issue, we will refund your payment.
  2. We do not offer refunds for any other reason, including: you fixed the issue yourself; you no longer need the issue fixed; you no longer want the issue fixed; you submitted a multi-step/complex WordPress fix which is not definable as one issue and therefore not covered with this service; you did not read our terms and conditions. In these cases, your support ticket will be held as a credit for a future fix with no exceptions.
  3. If we diagnose that your website has been hacked, this will be considered the full usage of a WordPress support ticket, as diagnosing and locating hacked code is in itself a professional service.
  4. This service is not available for web developers or marketing companies.
  5. Phone, live chat, or screen-share support is not included with this service, however, you may purchase a block of retainer time to schedule such a call.
  6. With this service we cannot accommodate requests to work on your site at a specific time of day. If you are concerned about us troubleshooting your website during business hours, we can clone your website to our development server.
  7. We reserve the right to not accept an issue that we feel is not a good fit for this service. Examples of issues not covered by this service include:

    • Any interaction with 3rd party API or service, e.g., Infusionsoft
    • AWS Amazon Web Services Issues
    • Hacked Website Issues
    • Responsive website CSS for a whole page or website
    • Any task that requires RDP / Remote Desktop
    • Any task that requires MySQL access
    • Payment Processor (Authorize.net, Stripe, TSYS, et al) issues and debugging
    • Localhost/LAMP/MAMP tasks
    • Website cloning & website migration
    • Complex Woocommerce issues or creating new products
    • Adding functions (search, widget, new layouts, etc)
    • Plugin conflicts
    • Theme or plugin bugs (especially known, unfixable known bugs)

If we do take a task with any of the above issues, providing you with the diagnosis of the issue will be considered the full usage of a WordPress support ticket, as diagnosing and locating advanced issues is in itself a professional service.

WordPress Management Cancellation Policy

  • This is a 12-month contract which will automatically renew on a month to month basis at end of the term.
  • The client may terminate this contract after a period of six months by giving 60 days prior notice via email to us.

WP Sync Retainer & Hourly Billing Policy

  • All sales are final.
  • We do not offer refunds for any reason, including you performed the work yourself, you no longer need the work completed, you no longer wish for us to complete the work.
  • The amount of hours purchased will be stored as a time credit in your account. If you exceed this time balance the overage will be collected by our automated system daily at the agreed upon hourly rate, billed in one (1) hour increments. For example, if you purchased one hour of time at a rate of $125 and the project takes 2.5 hours, you would be billed for an additional two (2) hours of time ($250).